Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase

Return Process

To start a return, contact us at darcherob@gmail.com with your order number and reason for return.

Important:

  • Do not send items back without contacting us first

  • Return instructions and the return address will be provided after approval

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns for:

  • Personal care items (for hygiene reasons)

  • Perishable goods

  • Gift cards

  • Final sale items

Exchanges

We do not offer direct exchanges.
To get a different item, please return the original item and place a new order..

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days.

If you have not received your refund after 15 business days, please contact us at darcherob@gmail.com.

Contact Us

For any questions regarding returns or refunds, contact us at:
darcherob@gmail.com