Shipping policy

Shipping Policy

Order Processing & Handling

All orders are processed within 1–3 business days (Monday to Friday). Orders placed after 12:00 PM EST will be processed the next business day.
Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout.

Estimated delivery times:

Canada: 10–20 business days
United States: 10–20 business days
International: 20–30 business days

Please note: Delivery times are estimates and may vary due to high demand, shipping carrier delays, or customs processing.

Shipping Locations

We currently ship to Canada and the United States.
We do not ship to P.O. boxes or APO/FPO addresses at this time.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes

Island City Imports is not responsible for any customs fees, duties, or taxes applied to your order. These charges are the responsibility of the customer.

Lost or Delayed Packages

We are not responsible for delays caused by shipping carriers, customs, or external factors.
If your order is significantly delayed, please contact us and we will do our best to assist you.